Troubleshooting

Common Issues

Can't Log In

  • Check your email and password
  • Verify your email address
  • Check if 2FA is enabled
  • Try password reset

Project Not Loading

  • Check your internet connection
  • Verify API keys are correct
  • Check project status
  • Contact support if issue persists

API Errors

  • Verify API key is correct
  • Check X-Project-Slug header
  • Verify request format
  • Check rate limits

Auth Requests Fail with 400 "Security check failed"

  • CAPTCHA (Turnstile) is enabled under Authentication → Attack Protection
  • Send the Turnstile token as captcha_token (or captchaToken in the SDKs)
  • Make sure the widget's hostname matches your app's domain
  • A 503 means CAPTCHA is on but no Turnstile secret is saved: add the site key and secret in Attack Protection

Project Stuck on "Waiting for capacity"

  • The selected region has no free dedicated capacity yet; the project starts automatically when capacity frees up
  • If creation fails with a capacity error, retry or choose another region

Lost the Database Password

  • WoWSQL does not show the password again in the Connect menu (it shows [YOUR-PASSWORD])
  • Reset it from Project Settings → Database password → Reset password: enter a new password or choose Generate on server. Resetting disconnects all active sessions

Extension Will Not Enable

  • Enabling PostgreSQL extensions requires a paid plan (Pro or Scale)
  • Some extensions are blocked (for example dblink, postgres_fdw); see Overview → Advanced Database Features