Refund Policy

1. 7-day money-back for new paid plans

If you are a first-time paying customer on Pro or Scale (or a successor paid plan), you may request a full refund of that first charge within 7 days of payment, if you have not violated the Terms.

This does not apply to:

• The Free plan
• Renewals or auto-renewals
• Requests after 7 days
• Accounts suspended for abuse
• Domains, certificates, or other third-party add-ons

If you cancel a renewal, you keep access until the paid period ends. There is no refund of unused days on a renewal.

2. Dedicated database instances

Optional dedicated / premium database capacity (including RDS-style instances) is billed separately from the subscription, typically by usage. If you cancel the instance without deleting the project, unused prepaid time may be credited on an hourly basis. If you delete the project, remaining instance charges are not refunded.

3. Cancellation

Cancel in the dashboard under billing. The plan stays active until the period ends, then you return to Free unless you resubscribe. Auto-renew stops. Cancel before the renewal date to avoid the next charge.

4. SLA credits (paid plans)

Paid cloud plans target 99.9% monthly uptime, excluding scheduled maintenance and events outside our control. If we miss that, you may request account credit within 30 days of the incident:

Monthly uptime	Credit
99.0% to under 99.9%	10% of that month’s subscription fee
95.0% to 98.9%	25%
Below 95.0%	50%

Credits are account credit, not cash. Free plan and self-hosted have no SLA.

5. Extraordinary refunds

We may refund billing errors, a discontinued paid feature that was central to your plan, or documented emergencies, at our discretion. Data loss caused solely by our negligence is handled under these Terms and the backups policy — you should still keep your own exports.

6. How to request

1. Email billing@wowsql.com or use the contact form
2. Include account email, plan, and reason
3. We review within 2–3 business days
4. Approved refunds go to the original payment method, typically 5–7 business days plus your bank’s delay

7. Chargebacks

Contact us before disputing a charge with your bank. A chargeback without first contacting us may suspend the account, terminate access, and incur processor fees. We will work with you on genuine billing mistakes.

8. Contact

Billing: billing@wowsql.com
Support: hello@wowsql.com